GregoryConsulting LLC Customer Care Insight
"Be a rainbow in someone else's cloud."
- Maya Angelou
GregoryConsulting LLC Customer Care Insight
"Be a rainbow in someone else's cloud."
- Maya Angelou
About our principal
Gregory Crick
Gregory started his career at Nordstrom, a company that is deeply rooted in service. There, he grew his career in business areas where the customer was always at the center of his role. He took this love of service to Four Sisters Inns, a boutique hotel collection with 16 properties, where he layered in a keen understanding of service, particularly in the world of hospitality. However, it was at Holland America Group where this marriage of retail and hospitality truly coalesced. During his career, he saw the opportunity to take his passion for customer service and apply it to crisis management, an unfortunate but essential part of business today. Having dealt with multiple challenging situations, he always ensured his customers were cared for and that the company's reputation was upheld.
Greg spent 15 years with Holland America Group as Director of Family Assistance and Care Team programs. He successfully navigated several large emergencies and mass casualty incidents during this time. Throughout the pandemic, Greg managed Family Assistance care support for the Diamond Princess, Grand Princess, and other cruise ship guests. Other notable achievements include overseeing the creation of the family assistance team, the care team training program, and the customer record management system. At Four Sisters Inns, Greg managed the opening and later expansion of a successful boutique inn in Seattle; his talents led him to be invited to assist in opening other hotels, focusing on the training of new general managers.
Greg is fluent in Spanish and holds a Bachelor of Science in Organizational Communications, minors in Spanish and Russian History. In his spare time, he enjoys spending time with his spouse, Kip White, traveling, cooking, gardening, and walking throughout their Seattle neighborhood with their Standard Poodle, Chloe.
Greg's extensive customer service experience is the foundation upon which GregoryConsulting, LLC was founded. Whether it is in the grassroots development of a customer care philosophy, systems, and procedures, refining or updating an existing strategy, or expanding into crisis management and employee training, GregoryConsutling can tailor its services to meet your organization's exact needs.
Greg is currently a member of the Advisory Council for Crisi Solutions by Empathia. The crisis management services at Empathia help organizations respond and recover from crises impacting people.
If you wish to contact Greg directly, email Greg@CustomerCareInsight.com
Testimonials
"Exceptional client service is a vision many aspire to, but few actually achieve. Greg operates in the tier of professionals who understand what it takes to bring cross-functional teams - from inside and outside the organization - together to do what is truly right for customers. I have seen his calm demeanor and values for compassion help organizations deal with some of the most unfortunate crisis situations in a way that remembers people's lives are affected. Greg's wisdom and guidance should be reassuring to any senior leadership team committed to improving the level of excellence they deliver in their business. "
- Brian Badura
Former Seabourn Director, Public Relations and Business Development
"Greg’s ability to empathize with the customer and find solutions to challenging situations, leaving clients with the feeling of being heard and their concerns validated, is top-notch. Even more importantly, Greg excels as a coach, providing teams with practical tools that allow them to be more effective in their roles, and inspiring them to excel in all areas of customer service. And finally, Greg's enthusiasm, vast experience and positive approach to diverse situations make him a great person to work with and respected by all."
- Shelley Post
Former Four Sisters Inns President and Owner
“Greg Crick is a dynamic leader who always puts the customer first. His high level of integrity, quality standards and care result in difficult situations being thoughtfully managed with the best possible outcome. He is levelheaded and able to stay calm in very challenging situations. He's an excellent team member and fosters collaboration. I value the opportunity to have worked with Greg closely for many years.”
- Richard Meadows
Former Seabourn President
‘’Greg Crick should be included in every definition of customer service! He is a passionate advocate for the customer experience which he delivers so skillfully while balancing the needs of the business. I have always admired Greg’s ability to handle the most stressful of situations with calm, compassion, and the utmost integrity. Working closely throughout his time at Holland America Group, we partnered on many crises and escalating situations. Greg can advise a CEO one minute, help frame a media response the next, then soothe an irate customer or upset family member. He has the strategic ability to maximize processes for optimizing performance and the executional savvy to deliver customer service excellence. Greg is a highly respected customer care leader, and I would highly recommend his services.”
- Sally Andrews
Former Senior Vice President Public Relations & Chief Communications Officer for Holland America Line
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